Monday, May 30, 2016

New Episodes: Janay Oliver Interview & Delivering Remarkable Customer Service

Two new episodes of The How of Business podcast released today:

Episode 015 - Janay Oliver Interview
[Listen on iTunes] [Listen on Stitcher]

In this episode we interview Janay Oliver, founder of, Online Marketing Expert and Mommy Blogger. Janay shares his insights and knowledge about online marketing and social media practices for small business owners.  

On creating engaging content, Janay believes you have to be flexible with the content. Keep in mind your target audience, what you want them to do, and then track the response.

Episode 014 - Remarkable Customer Service
[Listen on iTunes] [Listen on Stitcher]

In this episode Henry Lopez and David Begin define Remarkable Customer Service, share tips and techniques for delivering it consistently, and the challenges faced by most small business on this topic

“Something remarkable is worth talking about. Worth noticing. Exceptional. New. Interesting.” 
“Remarkable marketing is the art of building things worth noticing right into your product or service. Not slapping on marketing as a last-minute add-on, but understanding that if your offering itself isn’t remarkable, it’s invisible." - From The Purple Cow, by Seth Godin

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