Monday, August 1, 2016

Customer Service & Direct Response Marketing Expert - Vance Morris

In this episode of The How of Business podcast we interview Vance Morris, a small business owner, customer service expert, and direct response marketing expert.

He is the owner of Deliver Service Now Institute, providing consulting, training and workshops to help their clients create magical and profitable service cultures in their businesses.

[Listen on iTunes
[Listen on Stitcher]

From the moment we were contacted about having Vance on our show we were excited. We are huge Disney fans and have always been inspired to model our small businesses after the standard set by Walt Disney. Vance shares tremendous value for all small business owners, and for those who are planning to become their own boss.

Vance spent 10 years working at Walt Disney World in Orlando Florida. He started his career at Disney on the Opening Team of the Yacht & Beach Club Resorts, and progressed through the management ranks as a Night Club Manager at Pleasure Island, Service Trainer aboard the Empress Lily (restaurant), and on the revitalization team of the Contemporary Resort in the mid-90’s. It was at the Contemporary that Vance got his crowning achievement, Designing, Opening and Operating Chef Mickey’s, Disney’s flagship
Character Dining Experience.

You can find out more about this episode at the Show Notes Page.

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